When we provide services, we want to make them easy, useful and reliable.

Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone.

These include small files known as cookies, they cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

Usage analysis

We use Google Analytics to create anonymous cookies and log the IP addresses of visitors. We do not collect any personal information in the process.

We collect this data to assess which parts of the website are the most popular and identify trends in usage, helping to guide the development of new web pages.

Personal data

Purpose for processing

The purpose for collecting your personal data is so that we can provide you with a level of customer service related to contacting us with a query.

The legal basis we rely on for processing your personal data is consent under article 6(1)(a) of the General Data Protection Regulation (GDPR).

What we need

We need the following pieces of data:

  • Your name
  • Your email address or your telephone number

How long we keep it

We will keep your personal data for as long as we need it in relation to handing your contact with us.

Do we use data processors?

Yes - we use GOV.UK Notify to send out emails on our behalf. For more information, please see GOV.UK Notify’s privacy notice. You will be informed of any other processor/s used as part of the initiative you take part in.